Frequent questions

No. The program runs in the browser, on the computer and on the phone. On the phone you can put it on the home screen so it starts with its own icon: How do I put the program on the phone's home screen?

With an invitation from the workshop owner. It arrives by e-mail; use its link to set your password. There is no self sign up.

On the sign in page click Forgot your password?, enter your e-mail address and use the link you receive to set a new password. If you cannot find the e-mail, check the spam folder too.

From [email protected], in the account's language. When a customer replies to a quote e-mail, the reply goes to the workshop e-mail set in Settings.

In a secure data centre in the EU. Every workshop sees only its own data; the system keeps them strictly apart.

If the program runs in demo mode (a message says so), data lives only in that window and is lost when it is closed. It is meant for trying the program out.

Because required data is still missing. The program lists in red next to the button what is missing. What is required can be changed in Settings: How do I set what must always be filled in?

Most likely a line is waiting for approval. Ask for the customer's answer, or record the answer given by phone: The customer answered by phone. How do I record it?

No, it has to be reopened first. Only someone with the permission can do that, and only with a reason: How do I reopen a closed work order?

14 days, and it can be answered once. The customer does not need to sign in.

Sent by Garagevo, 25 Ft per SMS, added to the monthly fee. From the workshop's own Android phone it is free: How do I set up SMS sending?

These are switchable options, off by default. Switch them on under Options in Settings if your package includes them: Where do I switch on the options?

The package decides which options can be switched on. Every option is listed under Options in Settings; what is not in the package is grey and shows from which package it is available. Pro also includes 2 and Premium 4 smaller custom adjustments a year (at most 4 hours of work each, Premium with priority); for Basic we make an individual offer. How many you used this year shows on the Subscription and prices page in Settings.

No problem: stock only warns, it never stops the work. A goods receipt or a stocktake puts it right: How do I receive goods and do a stocktake?

Whoever took the photo, or the owner and the administrator. Photos of a closed work order cannot be changed.

Allow the microphone in the browser settings. Dictation uses the browser's speech recognition (Chrome, Safari); where there is none, the button does not show.

The owner can download it in one ZIP file with one button in Settings: How do I download all of the workshop's data?

Yes: customers, vehicles, old work orders and the article master too. How do I bring over the old program's data?

Yes, with the Help switch at the bottom of the menu, per user: How do I switch the question mark help off or on?

Smart lookups cost credits: a question 7, a longer answer (fuse box, timing) 14 credits, shown before the lookup. The package's monthly credits start again every month. Reading the shared data sheet is free, so is everyday help (for example reading a registration photo) up to a monthly number, and the AI lookup of the shared type data sheet is not charged to the workshop. When the credits run out, credits can be bought; each purchase gets its own invoice. What are credits, and how do I buy credits?

Only what we send for the given request: for example the photo of the registration certificate when adding a vehicle. The AI provider does not use it for training. A type data sheet lookup sends only the type's data, no customer data. The AI features work only when the workshop switches them on; the list of providers is on the Sub-processors page at the bottom of the website.

The AI invents nothing: what it cannot read for sure is listed in orange, and if the photo cannot be read it says so. You can check and correct every field before saving. How do I add a car from a photo of its registration (AI)?

The button shows when Read registration photo (AI) is switched on under Options in Settings and the AI service is available. It appears only when adding a new vehicle. Where do I switch on options?

Smart lookups stop until you buy credits or a new month starts. Every other part of the program keeps working. Credits can be bought by the owner or an administrator; purchased credits do not expire.

Every value shows its source and whether the AI found it or a mechanic added it. Values found by the AI are marked Check it until mechanics confirm them. Important values need at least three confirmations from at least two workshops; values rejected several times disappear. Always check before use. What is the type data sheet, and how do I confirm its values?

No. The type tree and the data sheet hold only type data (for example oil quantity, torque, typical fault), never customer data, plates or VINs. The data sheet is shown only for vehicles added in your own workshop.

A general chatbot does not know your customer's car, and it does not always say where its data comes from. Garagevo knows the exact type from the registration certificate, gives one specific value with its source, and other mechanics check it. The data stays on the work order. Whatever one workshop has looked up once is there for every workshop, free. What is the type data sheet, and how do I confirm its values?

Yes. Close closes the work order without an invoice or payment; the invoice can be issued later, or you can invoice in another program. How do I close a work order with or without an invoice?

Either the Számlázz.hu key is not set, or the customer's address is missing, or a line is waiting for approval. The program shows what is missing next to the button. How do I set up the Számlázz.hu key?

In the workshop's own Számlázz.hu account, with the Számla Agent key. The customer receives it by e-mail; the invoice number and link show on the work order. One invoice can be made per work order.

In the work order list the Next step column shows Awaiting transfer. When the money arrives, press The transfer arrived on the closed work order. How do I mark that a bank transfer has arrived?

Probably all user seats of the package are taken (Basic 2, Pro 5, Premium 10). Under Users in Settings you see how many seats are in use. How many users can the workshop have?

No: the data entered when accepting the contract cannot be changed later, so fill it in carefully. If something went wrong, write to us. What do I enter when accepting the contract?

Eleven: Hungarian, English, German, Slovak, Czech, Polish, Romanian, Croatian, Slovenian, Serbian (Latin) and Ukrainian. Hungarian is the original, English and German are reviewed translations; the others are machine translated, which the program shows with a short note. How do I change the language?

Switch on the Driver at the vehicle option (Settings, Options) and enter the driver's mobile or e-mail on the vehicle. In the "Your car is ready" notice the driver is then ticked by default and the customer is not; the driver's message never contains an amount. Both can get the intake receipt. The quote, the invoice, the prices and the reminders go only to the customer.